BY USING YOUR SURFACE PURCHASED FROM MICROSOFT OR AN AUTHORIZED RETAILER
OR RESELLER (“MICROSOFT HARDWARE”), OR SURFACE ACCESSORY PURCHASED FROM
MICROSOFT OR AN AUTHORIZED RETAILER OR RESELLER (“ACCESSORY”), YOU AGREE TO
THIS WARRANTY.BEFORE USING IT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU
DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR MICROSOFT SURFACE HARDWARE
OR ACCESSORY. RETURN IT UNUSED TO YOUR RETAILER, RESELLER, OR MICROSOFT FOR
See www.surface.com/warranty for more information.
This Warranty is distinct from any statutory product warrantees owed by resellers, retailers and/or
manufacturers under any national law applicable to You. It is intended to grant You specific, and
as the case may be, additional rights, within the limits of what is permissible under such law, and
not to restrict your rights under applicable statutory product warrantee provisions. It cannot be
transferred to any third party.
(a) For one (1) year from the date You purchased Your Microsoft Surface Hardware or Accessory
from Microsoft or an authorized retailer or reseller (“Warranty Period”), Microsoft warrants,
only to You, that the Microsoft Surface Hardware or Accessory will not malfunction due to a
defect in materials or workmanship under Normal Use Conditions.
(b) This is the only express warranty or condition Microsoft gives for Your Microsoft Surface
Hardware or Accessory. Microsoft gives no other guarantee, warranty, or condition. No one
else may give any guarantee, warranty, or condition on Microsoft’s behalf.
(c) YOU MAY HAVE AN IMPLIED WARRANTY UNDER STATUTE, INCLUDING AN IMPLIED
WARRANTY OF MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE
(d) IF YOUR COUNTRY’S LAW GIVES YOU ANY IMPLIED WARRANTY, INCLUDING AN IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ITS
DURATION IS LIMITED TO THE WARRANTY PERIOD. Some Countries do not allow limitations
on how long an implied warranty lasts, so this limitation may not apply to You.
(e) Other Definitions. “You” means the original end-user. “Normal Use Conditions” means
ordinary consumer use under normal conditions according to the instruction manual.
Without prejudice to any statutory warranty to which You may be entitled under any local law
applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty,
for a term of one (1) year from the purchase date of such Microsoft Surface Hardware or Accessory
from Microsoft or an authorized retailer or reseller.
This Warranty is only valid for Microsoft Hardware or Accessories purchased in the following
countries: Hong Kong, Korea, Macau, Malaysia, Singapore, Taiwan, Thailand, and India.
You acknowledge that specific export laws and regulations may apply to You depending on your
country of residence and You agree to comply with all such laws and regulations if You export Your
Microsoft Hardware or Accessory.
4. How to Get Warranty Service
(a) Before starting the warranty process, please use the troubleshooting tips at:
(b) If the troubleshooting tips do not resolve Your problem, then follow the online service
process at: www.surface.com/warranty, including taking it to an authorized retailer or reseller
or the address where to send Your Microsoft Surface Hardware or Accessory for service.
(c) Back up the Data or Programs Stored on Your Microsoft Surface Hardware or
Accessory and Delete Confidential Information. Before taking your Microsoft Surface
Hardware or Accessory to an authorized retailer or reseller or sending it to Microsoft for
service, be sure to:
(I) BACK UP THE DATA OR PROGRAM STORED ON YOUR MICROSOFT HARDWARE
OR ACCESSORY AND KEEP A COPY OF ANY DATA (INCLUDING PHOTOGRAPHS,
DOCUMENTS, VIDEO, MUSIC, ETC.) OR PROGRAMS YOU WANT TO SAVE. MICROSOFT,
RETAILERS, OR RESELLERS ARE NOT RESPONSIBLE FOR YOUR DATA OR PROGRAMS
AND MAY ERASE THEM.
(II) DELETE ANYTHING YOU CONSIDER CONFIDENTIAL. MICROSOFT, RETAILERS, OR RESELLERS
ARE NOT RESPONSIBLE FOR YOUR PRIVACY IF YOU LEAVE CONFIDENTIAL INFORMATION
ON YOUR DEVICE.
For more information, please see: www.surface.com/warranty.
5. Microsoft’s Responsibility
(a) After You return Your Microsoft Surface Hardware or Accessory to Microsoft or an authorized
retailer or reseller, Microsoft or the retailer or reseller will inspect it.
(b) If Microsoft or the retailer or reseller determines the Microsoft Surface Hardware or Accessory
malfunctioned due to a defect in materials or workmanship during the Warranty Period
under Normal Use Conditions, Microsoft or the retailer or reseller will (at its option) repair or
replace it, or refund the purchase price to You, unless a mandatory provision of any local law
applicable to You provides otherwise. Repair may use new or refurbished parts. Replacement
may be with a new or refurbished unit.
(c) After repair or replacement, Your Microsoft Hardware or Accessory will be covered by this
Warranty for either the longer of the remainder of Your original Warranty Period, or 90 days
after Microsoft or the retailer or reseller ships it to You.
(d) UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU,
MICROSOFT’S RESPONSIBILITY TO REPAIR OR REPLACE YOUR MICROSOFT SURFACE
HARDWARE OR ACCESSORY, OR TO REFUND THE PURCHASE PRICE, IS YOUR EXCLUSIVE
(e) If Your Microsoft Hardware or Accessory malfunctions after the Warranty Period expires,
there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge
You a fee for its efforts to diagnose and service any problems, whether such efforts are
successful or not.
6. Warranty Exclusions
(a) Microsoft is not responsible and this Warranty does not apply if Your Microsoft Surface
Hardware or Accessory is:
i. damaged by use with products not sold or licensed by Microsoft;
ii. opened, modified, or tampered with (including, for example, any attempt to defeat or
circumvent any Microsoft technical limitation or security mechanism, etc.), or its serial
number is altered or removed;
iii. damaged by any external cause (including, for example, by being dropped, exposed
to liquid, used with inadequate ventilation, etc., or failure to follow instructions in the
iv. scratched, dented, etc. or shows other cosmetic damage; or
v. repaired by anyone other than Microsoft or an authorized retailer or reseller.
(b) Microsoft is not responsible and this warranty does not apply if Your Microsoft Hardware is
used with an operating system other than the Windows operating system preinstalled in Your
Microsoft Hardware, or any contemporaneous or later version of that operating system.
(c) This warranty also does not apply to consumable parts that are designed to diminish over
time unless the failure has occurred due to a defect in materials or workmanship.
(d) Microsoft does not guarantee that Your use of the Microsoft Hardware or Accessory will be
uninterrupted, timely, secure, or error-free, or that data loss will not occur.
7. EXCLUSION OF CERTAIN DAMAGES
UNLESS OTHERWISE PROVIDED UNDER ANY LOCAL LAW APPLICABLE TO YOU, MICROSOFT IS
NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES;
ANY LOSS OF DATA, PRIVACY, CONFIDENTIALITY, OR PROFITS; OR ANY INABILITY TO USE
YOUR MICROSOFT SURFACE HARDWARE OR ACCESSORY. THESE EXCLUSIONS APPLY EVEN IF
MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF THESE LOSSES OR DAMAGES, AND
EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some countries do not allow the
exclusion or limitation of certain losses or damages, so this limitation or exclusion may not apply
8. Additional Terms
If You attempt to defeat or circumvent any Microsoft Hardware or Accessory
technical limitation or security system, You may cause Your Microsoft Hardware or Accessory to
stop working permanently. You will also void Your warranty, and make Your Microsoft Hardware or
Accessory ineligible for authorized repair, even for a fee.
9. Choice of Law
This Warranty will be subject to and construed in accordance with the laws of
Your country of residence.