Privacy Policy

This privacy policy sets out how NUS Multi-Purpose Co-operative Society Limited uses and protects any information that you give NUS Co-op when you purchase any products and/or services from NUS Co-op.

NUS Co-op is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.

If you are only browsing this website, we do not capture data that allows us to identify you individually.

What we collect

We may collect the following information:

  • Name
  • Contact information including telephone number, email address, home address
  • Student/Staff matriculation number and department/course information

What we do with the information we gather

We require this information to provide you with the product and/or services you order from us and for purposes necessary, ancillary or consequential to this purpose. These include:

  • Verifying your identity, and to process your order
  • Responding and dealing with enquiries or complaints and for other customer-care activities
  • Bills and payment processing
  • Post-purchase matters such as servicing and matters relating to warranties
  • Improvement of our products and services, your user experience and/or our product and service delivery to you
  • Internal record keeping
  • To keep you informed of our services and products
  • To comply with legal and regulatory requirements

To undertake any of the above purposes, we may need to disclose your information to third parties and service providers which include without limitation banks, your educational institution, the manufacturer of the products and/or our business partners and vendors we work with to deliver the products and services you have ordered.


We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Withdrawal of consent

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

You may also withdraw your consent to our continued use and disclosure of your personal data as described in this Policy at any time. Such withdrawal should be made formally in writing at the above email address.